Services
Quick highlights
- Current Help Desk Manager overseeing 27 people (coaching, metrics, steady cadence).
- Coordinating multiple projects across the systems and networks.
- Guided our team’s move to ServiceNow (Dashboards, groups, notifications, reports).
- Supported Apple device migration to Intune (enrollment, profiles, troubleshooting).
How I work
- People‑first. I take care of people and they take care of me.
- Connector. A wide technical map helps me translate between teams and unblock work.
- Calm & dependable. Old‑soul energy—clear next steps, documented decisions, no drama.
- Plain language. Runbooks and KBs that anyone on the team can follow.
What I can help with
- Rollouts & cutovers (scope, comms, verification, rollback plans).
- Queue/process tuning in ServiceNow (request/incident/change basics that actually work).
- Onboarding/offboarding flows that are predictable and auditable.
- Knowledge base and light automation to remove repetitive work.
- Vendor coordination and cross‑team handoffs.
Recent wins
Switch refresh
Coordinated multi‑site cutovers with tested configs, clear change windows, and post‑cutover checks.
ServiceNow migration
Moved the team to SN: made custom Dashboards for various teams and departments, mangage groups, notifications, reports and knowledge articles.
Apple → Intune
Guided enrollment and profiles to land devices in Intune with minimal disruption.
Tools & platforms
- Platforms: ServiceNow, Microsoft Intune, O365/Entra ID.
- Everyday glue: PowerShell & Bash for small, practical automations (versioned in Git).
- Networking context: switch deployments, site cutovers, and the docs that support them.